Merchant Guide

Getting Started

Great! You’ve decided to try mobile ordering at your store. We’re really proud of our product. And we want to see it in your store. So simplicity is our goal. We’ve put a lot of thought and time into making this a great product for both the user and store owner, with many benefits to both. Give it try, it’s free, and let us know what you think.
Take the free trial now

Receiving Orders

There’s 3 ways to receive your customers orders. By email, SMS or through our Orders App. The Orders App has been specially design for our merchants and is the best and most popular method to receiving orders, and gives you, the store owner, the most functionality. https://orders.feedmytum.com

Orders App

Using your smartphone or tablet, log in to the Orders app with your username and password. Once logged in you’re ready to start receiving orders. When a new order arrives, you’ll hear a sound and see a new notification on screen.

The order will contain:

  • Customer pickup name
  • Pickup time
  • Order number
  • Order information
  • Payment method
  • Customer phone number

Email

If you choose to receive your orders via email, we’ll send orders directly to the email address you provide.

SMS

You can have orders sent directly to your mobile phone with our TXT messaging service. SMS pricing applies.

Store Setup

Setting up your store is as easy as filling in a few fields such as store name, address, phone number, open hours etc. Upload your store logo and a couple of store photos and that’s it. This information is then passed through and displayed on the Feed My Tum app. You can update your store information at anytime.

Receiving Payments

Customers can choose to pre-pay through the app with their credit card or pay in store on pickup.
The order you receive from us will let you know if the order is “Paid” or “Unpaid”.

1a. Pay on pickup
Collect payment from the customer on pickup.
Feed My Tum has zero order fees on in store payments.

1b. Pre-paid
If the customer has paid through the app using their credit card, a 2.9% transaction fee will apply. Credit card payments are collected by Feed My Tum and transferred into your bank account on a weekly basis (minus the credit card fee).
If your store is using the Feed My Tum White Label solution you can choose to use your own payment gateway. In this case Feed My Tum’s credit card fees will not apply.

Store Setup

Setting up your store is as easy as filling in a few fields such as store name, address, phone number, open hours etc. Upload your store logo and a couple of store photos and that’s it. This information is then passed through and displayed on the Feed My Tum app. You can update your store information at anytime.